Delivery

Newborn Baby Gifts Delivered to Homes and Hospitals Shipped from Sydney

Orders are dispatched from our Sydney based office by courier Monday to Friday during our working hours, 8am – 7pm (AEST). With the exception of our same day delivery, all orders will be dispatched next day from our office unless prearranged by contacting us. Orders for baby hampers received on the weekend will be dispatched from our office on Monday morning.

Please note that we are not responsible for gifts once they leave our Sydney office.

Choose our premium delivery service

We use a number of couriers in order to provide you with the best possible price and times available when having your newborn baby gifts delivered.

Shipping fees throughout Australia and Tasmania is only $9.00

Once your gift has been processed and completed we will send you an email update with shipping/tracking details in order for you to track your parcel online.

Once your new baby gift has been processed and completed we will send you an email update with shipping/tracking details in order for you to track your parcel online.

Please note we cannot be held responsible for baby hampers that are delayed or lost due to courier or transport related issues. Bear in mind that deliveries to rural areas may take longer. Should you wish to delay the dispatch of a gift, please advise us in the “Order Notes” box on the checkout page.

When deliveries are made to a central delivery point such as a reception or mail room and signed by a member of staff it is part of our Terms and Conditions for the service we provide, that our part of the delivery process has been completed.

If nobody is home when our courier calls a calling card will be left giving details on how to arrange a free re-delivery. A re-delivery fee will be charged for incorrect address details; so please ensure you have the correct details to avoid any additional delivery charges.

Permission to leave
If you have given permission for your gift to be left on the premises without a proof of signature then the parcel will be left on the premises. Leaving a parcel is always at the courier’s discretion and we do not accept liability for the theft of gifts left unattended. Please select this option on the checkout page.

Hospital delivery
We deliver to most hospitals in capital cities. Please ensure that Mum and Bub will be at the hospital when your newborn baby gifts are delivered. If Mum has been discharged before the gift is delivered, the hospital will usually refuse to accept it and the gift will be returned to our offices which will incur re-delivery fee.

We ask that you provide us with as much information as possible, for example if you know the mother’s details as they appear on the admission form, the ward, room number, floor etc.

Many hospitals do not allow couriers onto the wards and therefore your gift will be delivered to the central delivery point identified by the particular hospital (i.e. reception, nurses’ station, delivery dock etc.). It is then up to the hospital staff to deliver the gift to the appropriate room. Unfortunately, this may result in a slight delay. If the hospital accepts the parcel and it is signed for by a member of staff we regret that the matter is out of our control.

Interstate hospital delivery
Although we are able to deliver to an interstate hospital we do not recommend this as most mothers are only in hospital for 1 or 2 days. If you are certain the mother will be in hospital within the estimated delivery time, then it is possible to deliver however please bear in mind this is a risk.

International delivery
We do not delivery our gifts to overseas destinations. Should you wish to do so we have listed the gift dimensions and weights after packaging for your convenience to obtain a quote. We can box your gift and your international courier can collect from our offices (26 Evans Street, Sans Souci, Sydney, 2219 NSW, Australia).

Hampers in mm = 305L X 305W X 203H – approximate weight 2kg
Gift Baskets in mm = 400L X 350W X 300H – approximate weight 2kg

Packaging
All New Baby Hampers gifts are packaged and shipped in a cardboard box for safe delivery. Our gift baskets are boxed with environmentally friendly protective air pillows to protect the gift during transit. Sometimes the journey can be a little bumpy on the gift so we do apologise if something slips or slides.

Get in touch

Feel free to contact us should you have any queries about our baby hampers or our same day delivery service.